1. Our refund rule
We offer refunds if the customer has not used the app for the wedding.
Once the gallery has been used for the wedding, refunds are generally not available unless required by law.
2. Time limit
Refund requests must be made within 14 days of purchase.
3. How to request a refund
Send a refund request by email or through the Tawk.to chat bubble and include the purchase details below.
- The name used for purchase
- The email used for purchase
- The order or receipt information from Paddle
- A short explanation of why you want a refund
4. Payment processor
Paddle handles the checkout transaction.
Where applicable, Paddle's buyer-side refund policy and mandatory consumer law may also apply.
5. Abuse
We may deny refund requests if we believe there was abuse, fraud, chargeback abuse, or misuse of the service.
6. Final access
If a refund is approved, access to the paid service may be removed or disabled.
7. Changes
We may update this Refund Policy from time to time.